OldBikeBarn.com - Better Business Bureau Rating

BBB Rating Scale - A+, A, A-, B+, B, B-, C+, C, C-, D+, D, D-, F

Old Bike Barn: F

Based on BBB files, this business has a BBB Rating of F on a scale from A+ to F. Reasons for this F rating include:

* BBB does not have sufficient information to determine how long this business has been operating
* 61 complaints filed against business
* Failure to respond to 54 complaints filed against business
* 2 serious complaints filed against business
* Overall complaint history with BBB
* BBB does not have sufficient background information on this business
++++++++++++++++++
When considering complaint information, please take into account the business's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 61 complaint(s) about this business in the last 36 months, our standard reporting period. Of the total 61 complaint(s) closed in the last 36 months, 59 were closed in the last 12 months.

These complaints concerned:
1 regarding Advertising Issues
1 regarding Advertising Issues
4 regarding Credit or Billing Disputes
4 regarding Credit or Billing Disputes
1 regarding Customer Services Issues
1 regarding Customer Services Issues
31 regarding Delivery Issues
31 regarding Delivery Issues
5 regarding Refund Or Exchange Issues
5 regarding Refund Or Exchange Issues
9 regarding Refund Practices
9 regarding Refund Practices
5 regarding Refund Or Exchange Issues
9 regarding Refund Practices
5 regarding Sales Practices
5 regarding Sales Practices
2 regarding Selling Practices
2 regarding Selling Practices
5 regarding Sales Practices
2 regarding Selling Practices
3 regarding Service Issues
3 regarding Service Issues

These complaints were closed as:
54 No Response
48 Company failed to respond to the BBB to resolve or address the complaint issues.
6 No Response
7 Resolved

 

wow. 31 "delivery issues" is that to be read "never got what i paid for"?

 

Chacal BBB rating A+++

 

I second that! I've had 7-8 orders in the last couple years and he has had everything in stock, ships faster than anyone (most often same day if you get your order in early enough) and has truly helpful information.

 

I think Chacal knows what I am about to order it, before I even contact him!

The orders go out so fast, it's almost like it is already packaged, labeled and ready to go. I send the request, he fires back the pricing and I am sure it is in the mail before my PayPal hits!

I did an order LATE one Sunday night, and got it Wednesday! Yes, Wednesday!

And the quality of parts is better than OEM, it seems!

Chacal should be in the BBB Hall of Fame!

 

Here here on that! A++ for Chacal!

 

Like I say chacal is a Jedi Master 8O he can sense when there a disturbance in the force and he knows what you need BEFORE you contact him. Hes got it all ready just waiting for you to let him know when you want it sent! :wink:

 

why would anyone shop anywhere else.chacal knows the bikes if he doesnt have what you want he can probbibly tell you where you might be able to get it. all the salesmen at these other places are just salesmen probbibly dont even know what an xj is. if its not on the computer screen they dont know where or how to find it so they tell you its not available. i havnt started working on my xj yet health reasons but when i do you know where i will be getting my parts from

 

Needless to say, Chacal... People here like you.

 

Yes, I concur with the above.
Len is awesomeness, He gets the highest ranking that is allowed IMO

Old Bike Barn burned me on mislabeled items and it took way to long for what I ordered. I will never shop there again at OBB

 

Just put in my second order for supplies for the petcock rebuild, and Len had a few great suggestions for things I forgot. First order was shipped fast, and every single part was top notch.

 

I've never tried oldbikebarn, but have tried bikebandit and ebay. But overall, Chacal is number one. He's quite intuitive and has an amazing understanding of these machines.